Returns & Exchanges

At Zhivago, we want you to be completely satisfied with your purchase. If your garment doesn't meet your expectations, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Log into our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Ensure the items are unworn, unwashed, and have all original Zhivago tags attached before placing them in their original packaging.

3

Ship the Item

Affix the prepaid shipping label provided via the portal to your parcel and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects and approves the return, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing